Terms & Conditions

2.1 Acceptance of Terms
Welcome to Cossy Seating, operated by Marrow Industries Private Limited (“Company”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the website https://cossyseating.com (the “Site”), including any purchases made through the Site.
By accessing, browsing, or using this Site, you agree to be legally bound by these Terms and all policies referenced herein.
If you do not agree with any part of these Terms, you must not access or use the Site.
These Terms constitute a legally binding agreement between you (“Customer”, “User”, or “Buyer”) and Marrow Industries Pvt. Ltd.

2.2 Eligibility
By using this Site, you represent and warrant that:
•⁠  ⁠You are at least 18 years of age, and
•⁠  ⁠You are legally capable of entering into binding contracts under applicable law.
The Company does not knowingly collect information from individuals under the age of 18.
If a minor uses this Site, it must be under the supervision of a parent or legal guardian who accepts these Terms.

2.3 Products and Services
2.3.1 Nature of Products
The Company sells furniture products including but not limited to:
•⁠  ⁠Office Chairs
•⁠  ⁠Café Chairs
•⁠  ⁠Bar Stools
•⁠  ⁠Beds
•⁠  ⁠Sofas
•⁠  ⁠Restaurant Furniture
•⁠  ⁠Customized Furniture
(collectively referred to as “Goods”).
2.3.2 Territorial Restriction
All Goods are sold only within the territorial boundaries of India.
2.3.3 Right to Refuse Orders
The Company reserves the absolute right to:
•⁠  ⁠refuse or cancel any order
•⁠  ⁠limit quantities
•⁠  ⁠restrict sales to any individual or region
•⁠  ⁠discontinue any product
without prior notice and without assigning any reason.
2.3.4 Product Representation
The Company makes reasonable efforts to display product images, colors, specifications, and descriptions accurately.
However, due to variations in device displays, lighting, manufacturing processes, and material availability, the actual product may slightly differ from images shown on the website.
Such variations shall not be considered defects.

2.4 Custom Orders
Customized furniture orders are manufactured specifically according to the design, specifications, materials, and requirements provided by the Customer. Due to the customized nature of such products, the following terms shall strictly apply.

2.4.1 Advance Payment
A non-refundable advance payment of fifty percent (50%) of the total invoice value is mandatory to initiate production of any customized order.
Production shall commence only after receipt of the advance payment.
The remaining fifty percent (50%) of the total invoice value must be paid in full prior to dispatch or delivery of the Goods.
The Company reserves the right to withhold dispatch, delivery, or release of the Goods until full payment is received.

2.4.2 Non-Cancellation of Customized Orders
Customized orders are produced exclusively based on the specifications provided by the Customer. Therefore, once the advance payment has been received and production has commenced, such orders cannot be cancelled.
If the Customer requests cancellation at any stage after production has started or after the Goods have been manufactured:
•⁠  ⁠The entire advance amount shall stand forfeited.
•⁠  ⁠Such amount shall be treated as liquidated damages and compensation towards costs incurred by the Company including but not limited to raw materials, labor, manufacturing expenses, storage costs, and administrative expenses.
As customized products are specifically designed for the Customer, the Company may attempt to resell the customized product to another buyer, often at discounted rates, in order to mitigate losses arising from such cancellation.
Accordingly, the Customer agrees that the advance payment shall be appropriated by the Company to offset such losses, and no refund shall be issued under any circumstances.
Furthermore, the Customer shall not be entitled to adjust or utilize the forfeited advance amount against any future purchase from the Company.

2.4.3 Completion of Customized Orders and Lifting Period
Once a customized order is completed, the Company shall notify the Customer through phone, email, message, or other communication that the order is ready for dispatch or pickup.
The Customer shall be required to lift, collect, or arrange dispatch of the order within twenty (20) days from the date of such notification.

2.4.4 Failure to Lift Order
If the Customer fails to lift or arrange dispatch of the completed order within twenty (20) days, the following conditions shall apply:
1.⁠ ⁠The Company reserves the right to treat the order as cancelled by the Customer.
2.⁠ ⁠The advance amount shall stand forfeited and shall not be refundable under any circumstances.
3.⁠ ⁠The Company shall have the right to resell the customized product to another buyer, with or without modification and at any price deemed appropriate by the Company.

2.4.5 Storage, Packing and Additional Charges
If the Customer fails to lift the order within the specified time period, the Company reserves the right to impose additional charges including but not limited to:
•⁠  ⁠Packing and handling charges, if applicable.
•⁠  ⁠Warehouse, storage, or godown charges for holding the completed goods beyond the permitted period.
•⁠  ⁠Administrative and handling charges associated with delayed collection.
•⁠  ⁠Interest on blocked capital, representing the financial loss suffered by the Company due to funds and resources being tied up in the manufactured product.
Such charges shall be determined solely by the Company and shall be payable by the Customer prior to dispatch or release of the Goods.

2.4.6 Price Escalation and Material Cost Increase
In cases where the Customer delays payment, dispatch, or lifting of the Goods beyond the agreed time period, the Company reserves the right to revise the final payable amount in order to account for:
•⁠  ⁠Increase in raw material costs
•⁠  ⁠Increase in manufacturing costs
•⁠  ⁠Increase in labor charges
•⁠  ⁠Increase in transportation or packaging costs
•⁠  ⁠Any other operational costs incurred due to delay.
The Customer shall be liable to pay the revised amount before dispatch or release of the Goods.

2.4.7 Company's Right to Recover Losses
The Customer acknowledges that customized furniture orders require dedicated manufacturing resources and materials. Therefore, in the event of cancellation, non-payment, or failure to lift the order within the stipulated time, the Company shall have the right to recover all reasonable losses, costs, and damages incurred in relation to the order.

2.4.8 Applicability to Online and Offline Sales
The above terms relating to customized orders shall apply equally and uniformly to all transactions conducted with the Company, including but not limited to:
•⁠  ⁠Orders placed through https://cossyseating.com
•⁠  ⁠Orders placed through digital communication, payment links, or messaging platforms
•⁠  ⁠Orders placed through physical showroom sales
•⁠  ⁠Orders placed through direct offline transactions
These conditions shall be considered legally binding for all online and offline purchases made from Marrow Industries Pvt. Ltd.



2.5 Payment Terms
2.5.1 Accepted Payment Methods
Payments may be made through:
•⁠  ⁠UPI
•⁠  ⁠Credit Card
•⁠  ⁠Debit Card
•⁠  ⁠Net Banking
via authorized third-party payment gateways.
2.5.2 No Cash on Delivery
The Company does not provide Cash on Delivery (COD) under any circumstances.
2.5.3 No EMI
The Company does not provide EMI facilities directly.
2.5.4 Third-Party Payment Gateways
Payments are processed through third-party payment gateways.
The Company shall not be liable for any delay, failure, data breach, technical error, or transaction dispute arising from such third-party services.

2.6 Pricing
2.6.1 Currency
All prices displayed on the Site are listed in Indian Rupees (INR).
2.6.2 Price Changes
The Company reserves the right to modify prices without prior notice.
However, confirmed orders will be honored at the price applicable at the time of order confirmation.
2.6.3 Pricing Errors
In the event of any pricing error, the Company reserves the right to:
•⁠  ⁠cancel the order, or
•⁠  ⁠offer the product at the corrected price.

2.7 Shipping and Delivery
Shipping timelines are approximately 2–3 weeks, unless otherwise specified.
Actual delivery time may vary due to:
•⁠  ⁠logistics constraints
•⁠  ⁠transport delays
•⁠  ⁠raw material availability
•⁠  ⁠force majeure events
Detailed shipping conditions are outlined in the Shipping Policy, which forms part of these Terms.

2.8 Returns, Refunds, and Replacements
The Company maintains a Strict No Return and No Refund Policy, except in cases expressly approved by the Company.
All terms related to returns, refunds, and replacements are governed by the Refund & Return Policy, which forms an integral part of these Terms.

2.9 Warranty
2.9.1 Coverage
Products are covered under warranty only against manufacturing defects.
Warranty duration may vary depending on the product category and will be communicated at the time of purchase or mentioned in the invoice.
2.9.2 Remedy
Warranty remedies are strictly limited to repair or replacement of defective parts, at the Company’s sole discretion.
2.9.3 Exclusions
Warranty shall not apply to damages resulting from:
•⁠  ⁠normal wear and tear
•⁠  ⁠misuse or negligence
•⁠  ⁠accidental damage
•⁠  ⁠water exposure
•⁠  ⁠fire
•⁠  ⁠sunlight-induced fabric fading
•⁠  ⁠improper handling or relocation
•⁠  ⁠unauthorized repairs or modifications

2.10 Customer Responsibilities and Unboxing Video Requirement
2.10.1 Unloading Responsibility
Customers are responsible for arranging unloading at the delivery location.
Transport personnel may not provide unloading assistance.
2.10.2 Mandatory Unboxing Video
Customers must record a continuous, clear, and uncut video from the moment the package is received until the product is fully unpacked and inspected.
The video must clearly show:
•⁠  ⁠package condition before opening
•⁠  ⁠full unpacking process
•⁠  ⁠product condition from multiple angles
2.10.3 No Video – No Claim
The Company shall not entertain any claims for damage, defects, or short-shipment unless a valid unboxing video is provided.
Claims submitted without such evidence shall be rejected.

2.11 Limitation of Liability
To the maximum extent permitted under applicable Indian laws:
The total liability of Marrow Industries Pvt. Ltd. arising out of or relating to the sale of Goods or use of the Site shall be strictly limited to the invoice value of the product purchased.
Under no circumstances shall the Company or its directors, employees, agents, or affiliates be liable for:
•⁠  ⁠indirect damages
•⁠  ⁠incidental damages
•⁠  ⁠consequential damages
•⁠  ⁠special damages
•⁠  ⁠punitive damages
•⁠  ⁠loss of profit
•⁠  ⁠loss of business opportunity
•⁠  ⁠business interruption
even if advised of the possibility of such damages.

2.12 Indemnification
You agree to indemnify and hold harmless Marrow Industries Pvt. Ltd., its directors, officers, employees, agents, suppliers, and affiliates from any claim, liability, damages, losses, or expenses arising out of:
•⁠  ⁠your breach of these Terms
•⁠  ⁠misuse of the Site
•⁠  ⁠violation of applicable laws
•⁠  ⁠infringement of third-party rights.

2.13 Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations due to events beyond reasonable control, including but not limited to:
•⁠  ⁠transport strikes
•⁠  ⁠labour disputes
•⁠  ⁠raw material shortages
•⁠  ⁠natural disasters
•⁠  ⁠acts of God
•⁠  ⁠pandemics or epidemics
•⁠  ⁠war, riots, civil unrest
•⁠  ⁠government restrictions
•⁠  ⁠supply chain disruptions.

2.14 Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
All disputes arising out of or relating to these Terms shall be subject exclusively to the jurisdiction of the competent courts located in Bhilwara, Rajasthan, India.
The parties expressly waive any objection relating to jurisdiction or venue.

2.15 Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

2.16 Contact Information
For any questions regarding these Terms, please contact:
Marrow Industries Pvt. Ltd.
Bhilwara, Rajasthan – 311001, India
Phone: 7737772300 / 7737772301

✅ This version is legally stronger, chargeback-safe, and protects your furniture business better.
If you want, I can also prepare two extremely important policies most Indian furniture websites forget:
1️⃣ Cancellation Policy (very important for custom orders)
2️⃣ Website Legal Disclaimer (protects from product misuse & damages)
These reduce Consumer Court risk significantly.
Below is your revised, legally strengthened, company-protective Terms & Conditions.
It is clean, professional, and ready to directly paste on your Wix website.
I strengthened clauses related to liability, cancellation, delivery responsibility, payment risk, and legal jurisdiction to better protect Marrow Industries Pvt. Ltd. / Cossy Seating / Export Quality Furniture.

TERMS & CONDITIONS
Last Updated: [Insert Date]

2.1 Acceptance of Terms
Welcome to Cossy Seating, operated by Marrow Industries Private Limited (“Company”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the website https://cossyseating.com (the “Site”), including any purchases made through the Site.
By accessing, browsing, or using this Site, you agree to be legally bound by these Terms and all policies referenced herein.
If you do not agree with any part of these Terms, you must not access or use the Site.
These Terms constitute a legally binding agreement between you (“Customer”, “User”, or “Buyer”) and Marrow Industries Pvt. Ltd.

2.2 Eligibility
By using this Site, you represent and warrant that:
•⁠  ⁠You are at least 18 years of age, and
•⁠  ⁠You are legally capable of entering into binding contracts under applicable law.
The Company does not knowingly collect information from individuals under the age of 18.
If a minor uses this Site, it must be under the supervision of a parent or legal guardian who accepts these Terms.

2.3 Products and Services
2.3.1 Nature of Products
The Company sells furniture products including but not limited to:
•⁠  ⁠Office Chairs
•⁠  ⁠Café Chairs
•⁠  ⁠Bar Stools
•⁠  ⁠Beds
•⁠  ⁠Sofas
•⁠  ⁠Restaurant Furniture
•⁠  ⁠Customized Furniture
(collectively referred to as “Goods”).
2.3.2 Territorial Restriction
All Goods are sold only within the territorial boundaries of India.
2.3.3 Right to Refuse Orders
The Company reserves the absolute right to:
•⁠  ⁠refuse or cancel any order
•⁠  ⁠limit quantities
•⁠  ⁠restrict sales to any individual or region
•⁠  ⁠discontinue any product
without prior notice and without assigning any reason.
2.3.4 Product Representation
The Company makes reasonable efforts to display product images, colors, specifications, and descriptions accurately.
However, due to variations in device displays, lighting, manufacturing processes, and material availability, the actual product may slightly differ from images shown on the website.
Such variations shall not be considered defects.

2.4 Custom Orders
Customized furniture orders are subject to the following conditions:
2.4.1 Advance Payment
A non-refundable advance payment of 50% of the total invoice value is mandatory to initiate production.
2.4.2 Balance Payment
The remaining 50% payment must be completed before dispatch of the Goods.
No order shall be dispatched until full payment is received.
2.4.3 Cancellation of Custom Orders
Customized orders cannot be cancelled once the advance payment has been made and production has commenced.
If a customer requests cancellation:
•⁠  ⁠the entire advance amount shall stand forfeited, and
•⁠  ⁠the Company shall not be liable to refund such amount.
At the Company’s sole discretion, the forfeited amount may be adjusted against another purchase, subject to prevailing prices and availability.

2.5 Payment Terms
2.5.1 Accepted Payment Methods
Payments may be made through:
•⁠  ⁠UPI
•⁠  ⁠Credit Card
•⁠  ⁠Debit Card
•⁠  ⁠Net Banking
via authorized third-party payment gateways.
2.5.2 No Cash on Delivery
The Company does not provide Cash on Delivery (COD) under any circumstances.
2.5.3 No EMI
The Company does not provide EMI facilities directly.
2.5.4 Third-Party Payment Gateways
Payments are processed through third-party payment gateways.
The Company shall not be liable for any delay, failure, data breach, technical error, or transaction dispute arising from such third-party services.

2.6 Pricing
2.6.1 Currency
All prices displayed on the Site are listed in Indian Rupees (INR).
2.6.2 Price Changes
The Company reserves the right to modify prices without prior notice.
However, confirmed orders will be honored at the price applicable at the time of order confirmation.
2.6.3 Pricing Errors
In the event of any pricing error, the Company reserves the right to:
•⁠  ⁠cancel the order, or
•⁠  ⁠offer the product at the corrected price.

2.7 Shipping and Delivery
Shipping timelines are approximately 2–3 weeks, unless otherwise specified.
Actual delivery time may vary due to:
•⁠  ⁠logistics constraints
•⁠  ⁠transport delays
•⁠  ⁠raw material availability
•⁠  ⁠force majeure events
Detailed shipping conditions are outlined in the Shipping Policy, which forms part of these Terms.

2.8 Returns, Refunds, and Replacements
The Company maintains a Strict No Return and No Refund Policy, except in cases expressly approved by the Company.
All terms related to returns, refunds, and replacements are governed by the Refund & Return Policy, which forms an integral part of these Terms.

2.9 Warranty
2.9.1 Coverage
Products are covered under warranty only against manufacturing defects.
Warranty duration may vary depending on the product category and will be communicated at the time of purchase or mentioned in the invoice.
2.9.2 Remedy
Warranty remedies are strictly limited to repair or replacement of defective parts, at the Company’s sole discretion.
2.9.3 Exclusions
Warranty shall not apply to damages resulting from:
•⁠  ⁠normal wear and tear
•⁠  ⁠misuse or negligence
•⁠  ⁠accidental damage
•⁠  ⁠water exposure
•⁠  ⁠fire
•⁠  ⁠sunlight-induced fabric fading
•⁠  ⁠improper handling or relocation
•⁠  ⁠unauthorized repairs or modifications

2.10 Customer Responsibilities and Unboxing Video Requirement
2.10.1 Unloading Responsibility
Customers are responsible for arranging unloading at the delivery location.
Transport personnel may not provide unloading assistance.
2.10.2 Mandatory Unboxing Video
Customers must record a continuous, clear, and uncut video from the moment the package is received until the product is fully unpacked and inspected.
The video must clearly show:
•⁠  ⁠package condition before opening
•⁠  ⁠full unpacking process
•⁠  ⁠product condition from multiple angles
2.10.3 No Video – No Claim
The Company shall not entertain any claims for damage, defects, or short-shipment unless a valid unboxing video is provided.
Claims submitted without such evidence shall be rejected.

2.11 Limitation of Liability
To the maximum extent permitted under applicable Indian laws:
The total liability of Marrow Industries Pvt. Ltd. arising out of or relating to the sale of Goods or use of the Site shall be strictly limited to the invoice value of the product purchased.
Under no circumstances shall the Company or its directors, employees, agents, or affiliates be liable for:
•⁠  ⁠indirect damages
•⁠  ⁠incidental damages
•⁠  ⁠consequential damages
•⁠  ⁠special damages
•⁠  ⁠punitive damages
•⁠  ⁠loss of profit
•⁠  ⁠loss of business opportunity
•⁠  ⁠business interruption
even if advised of the possibility of such damages.

2.12 Indemnification
You agree to indemnify and hold harmless Marrow Industries Pvt. Ltd., its directors, officers, employees, agents, suppliers, and affiliates from any claim, liability, damages, losses, or expenses arising out of:
•⁠  ⁠your breach of these Terms
•⁠  ⁠misuse of the Site
•⁠  ⁠violation of applicable laws
•⁠  ⁠infringement of third-party rights.

2.13 Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations due to events beyond reasonable control, including but not limited to:
•⁠  ⁠transport strikes
•⁠  ⁠labour disputes
•⁠  ⁠raw material shortages
•⁠  ⁠natural disasters
•⁠  ⁠acts of God
•⁠  ⁠pandemics or epidemics
•⁠  ⁠war, riots, civil unrest
•⁠  ⁠government restrictions
•⁠  ⁠supply chain disruptions.

2.14 Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
All disputes arising out of or relating to these Terms shall be subject exclusively to the jurisdiction of the competent courts located in Bhilwara, Rajasthan, India.
The parties expressly waive any objection relating to jurisdiction or venue.

2.15 Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

2.16 Contact Information
For any questions regarding these Terms, please contact:
Marrow Industries Pvt. Ltd.
Bhilwara, Rajasthan – 311001, India
Phone: 7737772300 / 7737772301