Privacy Policy
A legal disclaimer
*Effective Date:* 28 jan 2024
## 1.1 Introduction
This Privacy Policy describes how *Marrow Industries Private Limited* ("Company", "we", "us", or "our"), operating under the brands *Cossy Seating* and *Export Quality Furniture, collects, uses, processes, stores, and discloses personal information when you visit or make a purchase from *[https://cossyseating.com](https://cossyseating.com)** (the "Site").
The Company is committed to protecting the privacy of its users and complying with the provisions of the *Information Technology Act, 2000, and the **Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011*, along with other applicable laws in India.
By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
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# 1.2 Information We Collect
When you visit the Site, we may automatically collect certain information about your device and usage of the Site.
This may include:
• Web browser type
• IP address
• Time zone
• Device type
• Referring websites
• Pages visited
• Interaction with website content
We refer to this automatically collected data as *“Device Information.”*
Device Information may be collected using the following technologies:
### Cookies
Cookies are small data files placed on your device or computer that help improve user experience and website functionality.
### Log Files
Log files track actions occurring on the Site and may collect information including IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.
### Web Beacons, Tags and Pixels
Electronic files used to record information about how users browse the Site. As the website is hosted on *Wix*, standard Wix analytics tools, tracking pixels, and monitoring technologies may be used.
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# 1.3 Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
• Full Name
• Billing Address
• Shipping Address
• Email Address
• Phone Number
Payment details necessary for processing transactions may be collected through secure *third-party payment gateways* such as UPI, credit card, debit card, or net banking.
The Company *does not store complete credit card or banking details* on its servers.
This information is collectively referred to as *“Order Information.”*
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# 1.4 Use of Your Information
The Company uses Order Information for the following purposes:
### 1.4.1 Order Processing
To process and fulfill orders placed through the Site, including payment processing, shipping coordination, and issuing invoices or order confirmations.
### 1.4.2 Customer Communication
To communicate with users regarding their orders, delivery updates, product inquiries, or customer support requests.
### 1.4.3 Fraud Prevention
To monitor transactions and screen orders for potential fraud, unauthorized activity, or security risks.
### 1.4.4 Marketing and Promotions
To provide information, offers, or promotional content relating to our products or services, subject to applicable marketing preferences.
### 1.4.5 Legal Compliance
To maintain records and comply with legal, regulatory, accounting, and tax obligations under applicable Indian laws.
Device Information collected from users may also be used to:
• Analyze website traffic
• Improve website performance
• Enhance user experience
• Detect suspicious or fraudulent activity
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# 1.5 Sharing of Personal Information
The Company *does not sell, rent, or commercially exploit personal information of users*.
However, personal information may be shared with trusted third parties strictly for the purpose of operating our business and providing services.
### 1.5.1 Payment Gateways
Payments may be processed through secure third-party payment providers such as *Razorpay, PayU, or other authorized gateways*. These providers process payment data in accordance with their own privacy policies.
### 1.5.2 Shipping and Transport Partners
Customer name, address, and phone number may be shared with transport partners or logistics providers for the purpose of order delivery.
### 1.5.3 Website Hosting Provider
Our website is hosted on *Wix*, and user data may be stored through Wix’s servers, databases, and applications. Wix maintains secure infrastructure including firewall protection and security monitoring.
### 1.5.4 Legal Requirements
The Company may disclose personal information if required to do so by law, legal process, government authority, court order, subpoena, or to protect the legal rights, property, or safety of the Company or its users.
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# 1.6 Data Retention
When you place an order through the Site, we will retain your Order Information for our business records unless and until you request deletion, subject to retention obligations under applicable *tax, accounting, and corporate laws in India*.
Certain information may be retained for longer periods where necessary for:
• Legal compliance
• Dispute resolution
• Fraud prevention
• Business record maintenance
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# 1.7 Your Rights
Users may request access to the personal information we hold about them and may request correction, update, or deletion of such information where legally permissible.
Requests regarding personal data may be submitted using the contact details provided in this Privacy Policy.
The Company reserves the right to retain certain information where required by law or for legitimate business purposes.
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# 1.8 Grievance Officer
In accordance with the *Information Technology Act, 2000* and applicable rules, the designated Grievance Officer is:
*Name:* Tarun Jain
*Contact Number:* +91 7737772301
*Address:* Marrow Industries Pvt. Ltd., Bhilwara, Rajasthan – 311001, India
*Working Hours:* 10:00 AM to 5:00 PM (Monday to Friday)
Any complaints, concerns, or grievances relating to data protection may be directed to the above officer.
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# 1.9 Changes to This Privacy Policy
The Company reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
Users are encouraged to periodically review this Privacy Policy.
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# 1.10 Contact Information
For questions regarding this Privacy Policy or for complaints related to privacy practices, please contact:
*Marrow Industries Pvt. Ltd.*
Bhilwara, Rajasthan – 311001, India
Phone: *7737772300, 7737772301*
Email: *[cossyseating@gmail.com](mailto:cossyseating@gmail.com)*
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# 1.11 Data Security Disclaimer
The Company implements reasonable technical and organizational security measures to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. By using the Site, users acknowledge and accept the inherent risks associated with online data transmission.
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# 1.12 Limitation of Liability
To the maximum extent permitted under applicable law, *Marrow Industries Pvt. Ltd. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of this Site or processing of personal information.*
In any event, the Company’s total liability arising out of or related to the use of this Site shall *not exceed the value of the product purchased by the user from the Site.*
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# 1.13 Consent
By accessing the Site, providing personal information, or placing an order through the Site, you expressly consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.
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# 1.14 Third-Party Websites
The Site may contain links to third-party websites that are not owned or controlled by the Company.
The Company shall not be responsible for the privacy practices, policies, or content of such third-party websites. Users are advised to review the privacy policies of such websites independently.
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# 1.15 Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the *laws of India*.
Any disputes arising out of or relating to this Privacy Policy shall be subject exclusively to the jurisdiction of the *competent courts located in Bhilwara, Rajasthan, India*.